Return Policy

The goods must be in their original condition, unused or unworn, and must be kept in perfect condition.

The product's labels, hang tags, and original packaging must be intact.

Return requests must be submitted within 7 days of purchase.

Return period:

Users need to submit a return request within 7 days of purchase.

The goods must be returned to the user within 5 business days after the return application is approved.

Refund method:

Once the return request is approved and the returned goods pass inspection, we will refund the original payment method.

If the original payment method is not feasible, we will negotiate with the user for other refund methods.

Return shipping costs and liability sharing:

If the return is due to our error (such as incorrect shipment, damaged goods, etc.), we will cover the return shipping costs.

If the return is due to the user's subjective reasons (such as incorrect size, needing to exchange for a different style, etc.), the user will need to bear the return shipping costs.

Return process:

Users need to provide details such as order number, product information, and reason for return via WhatsApp or email.

Our after-sales customer service team will process the return request as soon as possible and provide return instructions and return address.

Users must properly pack the returned goods according to the instructions and choose an appropriate mailing method for return.

Returns inspection and acceptance:

Once the returned goods are received, we will inspect and accept them.

The product must meet the return conditions to receive a refund or other processing.

Handling after returns:

Once the goods are returned and accepted, we will process the refund, replacement, or store points according to the user's request.

If you require a refund, we will process it as soon as possible and return the refund to the original payment method.

Special return policy:

For any damaged or incorrectly shipped items, please contact our after-sales customer service team promptly, and we will provide appropriate solutions.

Disclaimer:

Users must ensure that the return information provided is accurate. We are not responsible for return issues caused by incorrect information provided by users.

We are not responsible for the personal actions and liabilities of users during the return process.